With millions of U.S. workplace injuries and illnesses reported by the Bureau of Labor Statistics (BLS) each year, there is no doubt workplace injuries are common. However, the average employee is not prepared for an injury and they often feel vulnerable navigating the work comp system. Practicing empathy and clearly breaking down what’s needed to support injured individuals to receive all the benefits they are entitled to after a workplace injury is critical. So, what can we do to improve an individual’s experience if they have an open workers’ comp case or are trying to settle one?
Greg Hamlin, Sr. Vice President, Resolution and host of Berkley Industrial Comp’s ‘ADJUSTED’ podcast, discusses actionable steps towards creating an Empathetic Resolution Model to change the perception of work comp. He also shares his inspiration for hosting the ‘ADJUSTED’ podcast and redefining the ‘why’ of a career in work comp.
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