It's Settled: The Ametros Podcast
What happens after a serious injury? Who do you turn to? Hear the authentic and inspirational stories of those injured at work or in an accident, their loved ones, and industry professionals. Our guests discuss their experiences living with a life-changing injury or their professional initiatives working towards making a difference within the insurance industry. Hosted by Shawn Deane, General Counsel of Ametros, and Melissa Coleman, Senior Vice President of Marketing of Ametros.
It's Settled: The Ametros Podcast
Built With Empathy: Krista Johnson on Supporting Injured Individuals Post-Settlement
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What happens after a catastrophic injury settlement, and how do we ensure injured individuals feel supported, informed, and empowered rather than overwhelmed?
In this episode, hosts Shawn Deane and Allison Kelly welcome Krista Johnson, Vice President of Sales Operations at Ametros, for a thoughtful conversation on how empathy plays a critical role in supporting injured individuals after settlement. Krista shares her career journey and the inspiration behind building Ametros’ Special Programs team, created to address the unique and often complex challenges individuals face during the transition to post‑settlement life.
The discussion explores how Ametros has evolved to simplify healthcare management while maintaining a deeply human approach. Krista highlights the importance of leading with empathy, providing a direct point of contact, and ensuring injured individuals never feel alone as they move away from a complex system into something easier to navigate.
Listeners will hear real member stories that demonstrate how the Special Programs team goes above and beyond, from personalized outreach and care coordination to thoughtful gestures like care packages. The episode also addresses the top concerns injured individuals and carriers face when settling catastrophic cases, including access to long‑term care, fear of navigating healthcare independently, and uncertainty about the future.
As Ametros looks toward 2026, Krista shares how our team is continuing to lead with empathy while making healthcare easier, proving that meaningful support doesn’t end at settlement, it begins there.
Ametros is changing the way injured individuals navigate healthcare by providing them with post-settlement medical management tools for their settlement funds. Ametros helps drive more simplified, secured, and supported settlements and saves money by working closely with injured workers, insurers, employers, attorneys, and Medicare to create a seamless experience.
Learn how Ametros can support you.
