What strategies do successful insurance leaders implement? How can insurance leaders push the current boundaries of the industry to improve settlement outcomes? One way is to empower employees to think out-of-the-box at the desk level. Hear from Dr. Claire C. Muselman on what organizations can do to develop an effective care advocacy model - including increased focus on patient outcomes after settlement. She shares how to apply practical communication strategies to individuals whose lives have been impacted by workplace injuries, arming team members with effective tools and technology, and hiring and retaining diverse talent.
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